GENERAL TERMS AND CONDITIONS
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.PRINTSCOLLECTIVE.com and related pages, (the “Website”). The agreement is concluded between you and PRINTSCOLLECTIVE, company reg. no. 72413565. Detailed contact information and other information about PRINTSCOLLECTIVE are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
The Customer must be minimum 18 years old to order via the Website. PRINTSCOLLECTIVE does not, in accordance with Dutch law, accept any credit purchases to persons below 18 years of age. PRINTSCOLLECTIVE reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
PRINTSCOLLECTIVE shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. PRINTSCOLLECTIVE is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, PRINTSCOLLECTIVE will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to PRINTSCOLLECTIVE continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product. PRINTSCOLLECTIVE is not responsible for any information by third parties provided for on the Website.
The Website and all its content is owned by PRINTSCOLLECTIVE or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of PRINTSCOLLECTIVE.
2. CONTRACTS AND ORDERS
A purchase agreement is concluded when PRINTSCOLLECTIVE has confirmed the Customer’s order and the Customer has received an order confirmation from PRINTSCOLLECTIVE via e-mail. PRINTSCOLLECTIVE encourages the Customer to save the order confirmation for any future contacts with PRINTSCOLLECTIVE’s customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by PRINTSCOLLECTIVE. If the order is cancelled, PRINTSCOLLECTIVE will refund any payments the Customer or its pay- or credit card company has made with regard to the order.
3. CUSTOMER INFORMATION ETC.
The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify PRINTSCOLLECTIVE without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.
If PRINTSCOLLECTIVE suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, PRINTSCOLLECTIVE is entitled to block the Customer’s access to its user account. PRINTSCOLLECTIVE is furthermore entitled to assign new log-in details to the Customer.
4. PRICES, FEES AND PAYMENT
The prices stated on the Website apply to orders placed on the Website. All prices are presented in EUR and do not include payment- and shipping fees, which are given separately. 21% VAT is included in the product price for the EU countries. VAT is not included in non-EU countries.
The Customer can pay for its purchase in the manner specified on the Website. PRINTSCOLLECTIVE order. PRINTSCOLLECTIVE reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.
5. SPECIAL OFFERS
PRINTSCOLLECTIVE may from time to time provide special offers on the Website which may have more favorable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by PRINTSCOLLECTIVE in connection therewith. PRINTSCOLLECTIVE reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.
6. GIFT CARD
Gift certificates sold on PRINTSCOLLECTIVE are valid for one (1) year from date of issue, and can be redeemed at PRINTSCOLLECTIVE’s webshop. After the expiration date, the card cannot be used as a method of payment, cannot be reactivated, and any remaining balance cannot be refunded. Your gift certificate should be kept in a secure place, and cannot be redeemed for cash. Lost or stolen certificates will not be replaced.
7. DELIVERY AND SHIPPING
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after PRINTSCOLLECTIVE has confirmed the order in writing through the order confirmation. Our return and exchange policy is not valid for personalized posters that are printed on demand.
The expected delivery time is set forth in the order confirmation and on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. PRINTSCOLLECTIVE is entitled to charge the Customer a fee of EUR 25,- if the package is not retrieved.
8. WARRANTY AND COMPLAINTS
Some of PRINTSCOLLECTIVE’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.
The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact PRINTSCOLLECTIVE, as soon as possible after the defect was discovered, using the contact information set forth on the Website.
Once a product, for which a complaint has been filed, is returned and the complaint approved, PRINTSCOLLECTIVE will refund the Customer in compliance with applicable consumer protection legislation. PRINTSCOLLECTIVE strives to do so within 30 days from receipt of the complaint by PRINTSCOLLECTIVE, but it may be delayed depending on the nature of the product. PRINTSCOLLECTIVE reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints PRINTSCOLLECTIVE complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other countries.
10. FORCE MAJEURE
PRINTSCOLLECTIVE is not liable for any delays caused by circumstances beyond PRINTSCOLLECTIVE’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, PRINTSCOLLECTIVE shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and PRINTSCOLLECTIVE are entitled to terminate the purchase with immediate effect.
11. CHANGES TO THE GENERAL CONDITIONS
PRINTSCOLLECTIVE reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after PRINTSCOLLECTIVE has informed the Customer of the changes. However, PRINTSCOLLECTIVE recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
13. APPLICABLE LAW AND DISPUTE RESOLUTIONS
Any disputes shall primarily be settled by agreement after discussions with PRINTSCOLLECTIVE’s customer services. In the event of any dispute, PRINTSCOLLECTIVE complies with the decisions of the Dutch National Board for Consumer Complaints or the corresponding authority in other countries.
These conditions were established by
PRINTSCOLLECTIVE on 2020 - 12 - 06
Bosboom Toussaintstraat 66-4, Amsterdam
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